Privacy policy

PRIVACY POLICY

Effective: December 2, 2025

Your privacy matters to us. This Privacy Policy explains how Healthy Paws Herbal Labs, LLC (“we,” “us,” “our”) collects, uses, stores, and discloses your personal information when you use our website, online store, SMS program, email marketing, and any related digital or offline services (collectively, the “Services”).

If you have any questions, please contact us at:
Team@HealthyPawsHerbalLabs.com

1. ABOUT US

Healthy Paws Herbal Labs, LLC
6308 W Olympic Blvd
Los Angeles, CA 90048, USA
Email: Team@HealthyPawsHerbalLabs.com

We are the data controller of your personal information unless otherwise stated.

2. WHAT PERSONAL INFORMATION WE COLLECT

“Personal information” means data that identifies or can reasonably be linked to you.
We may collect the following categories of information depending on how you use the Services:

A. Contact Information

  • Name

  • Email address

  • Phone number

  • Billing & shipping address

B. Financial Information

(Collected & processed securely by Shopify or payment processors)

  • Payment card details

  • Payment authorization tokens

  • Order payments & confirmations

C. Account Information

  • Username

  • Password

  • Account preferences

  • Subscription settings

D. Device & Technical Information

Automatically collected by Shopify and other tools:

  • IP address

  • Browser type

  • Device identifiers

  • Network information

E. Usage Information

  • Pages visited

  • Time on site

  • Shopping cart actions

  • Wishlist items

  • Purchase history

  • Returns, cancellations, and exchanges

F. Communications

  • Customer support messages

  • Feedback, surveys, reviews

  • Email/SMS interactions

G. Inferences

Generated by Shopify or analytics tools to personalize your experience:

  • Product preferences

  • Predicted interests

3. HOW WE COLLECT PERSONAL INFORMATION

We collect personal information from:

A. Direct Interactions

When you:

  • create an account

  • place an order

  • sign up for emails or SMS

  • chat with support

  • participate in promotions

  • submit reviews

B. Automatic Data Collection

Using:

  • cookies

  • pixels

  • log files

  • analytics scripts

C. Service Providers

Such as:

  • payment processors

  • email systems

  • SMS providers

  • cloud services

D. Business Partners or Third Parties

E.g., advertising networks, affiliate partners, Shopify integrations.

4. HOW WE USE YOUR PERSONAL INFORMATION

We use your information to:

A. Provide & Improve the Services

  • Fulfill orders

  • Process transactions

  • Ship orders (U.S. only)

  • Manage your account

  • Process returns & exchanges

  • Personalize your shopping experience

  • Recommend related products

B. Marketing & Advertising

  • Send email or SMS updates

  • Deliver promotions

  • Show personalized ads

  • Tailor recommendations based on browsing and purchase behavior

C. Security & Fraud Prevention

  • Authenticate accounts

  • Detect & prevent fraud

  • Investigate suspicious activity

  • Maintain safe website operation

D. Customer Support

  • Respond to messages

  • Troubleshoot issues

  • Provide guidance and order help

E. Legal & Compliance

  • Respond to law enforcement requests

  • Comply with legal obligations

  • Enforce our Terms of Service

5. HOW WE SHARE PERSONAL INFORMATION

We may share personal information with:

A. Shopify

Our store is hosted by Shopify.
Shopify may process your data to operate and improve their platform.

Shopify’s privacy policy:
https://www.shopify.com/legal/privacy

B. Service Providers

Such as:

  • Shipping carriers

  • Payment processors

  • Email & SMS providers

  • Hosting providers

  • Data analytics services

C. Business & Marketing Partners

Only when necessary to deliver advertising or promotions you opted into.

D. Legal or Safety Reasons

We may disclose information:

  • to comply with law enforcement

  • during investigations

  • to prevent fraud or threats

  • to protect our rights

E. Business Changes

If we undergo a merger, acquisition, reorganization, or asset transfer, your information may be included.

6. RELATIONSHIP WITH SHOPIFY

Because our store operates on Shopify:

  • Shopify collects information when you use our store

  • Shopify may combine insights from your activity across multiple merchants

  • Shopify may process certain data as a separate controller

  • Shopify helps personalize advertising and improve the platform

To exercise rights related specifically to Shopify’s processing, visit:
https://privacy.shopify.com

7. CHILDREN’S DATA

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16.
If a minor has submitted data, contact us to request deletion.

8. COOKIE POLICY (COOKIES & TRACKING TECHNOLOGIES)

We use cookies and similar technologies for:

  • Shopping cart functionality

  • Checkout operations

  • Analytics & performance

  • Site security

  • Personalized recommendations

  • Marketing & remarketing

Types of Cookies

  • Essential – required for website operation

  • Functional – remembering preferences

  • Analytics – website performance & usage

  • Advertising – showing relevant ads

How to Manage Cookies

You can disable or clear cookies in your browser settings.
If you disable essential cookies, some features may not work.

9. SECURITY & RETENTION

No security system is perfect, but we use commercially reasonable measures to safeguard your information.

We retain data for as long as necessary to:

  • fulfill orders

  • maintain your account

  • comply with legal obligations

  • resolve disputes

  • support business operations

10. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

  • Access personal information

  • Request deletion

  • Correct inaccurate data

  • Request portability

  • Opt out of targeted advertising

  • Opt out of the “sale” or “sharing” of personal information

  • Manage marketing preferences

  • Withdraw consent

  • Restrict or object to certain processing

To make a request, email:
Team@HealthyPawsHerbalLabs.com

We may ask to verify your identity before completing your request.

We do not discriminate against individuals who exercise their privacy rights.

11. THIRD-PARTY LINKS

Our site may link to external websites we do not control.
We are not responsible for their content, privacy practices, or security.
You should review their terms and policies before interacting with them.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect new practices or legal requirements.
When updated, we will revise the “Effective Date” at the top of the page.

13. CONTACT US

If you have questions or want to exercise your rights, contact us at:

Healthy Paws Herbal Labs, LLC
6308 W Olympic Blvd
Los Angeles, CA 90048
Email: Team@HealthyPawsHerbalLabs.com